FAQs at Industrial Lasers Bay

Laser CATEGORIES

The term "laser" originated as an acronym for Light Amplification by Stimulated Emission of Radiation.
In 1953, Charles Hard Townes and graduate students James P. Gordon and Herbert J. Zeiger produced the first microwave amplifier, a device operating on similar principles to the laser.
The first use of lasers in the daily lives of the general population was the supermarket barcode scanner, introduced in 1974.

FREQUENTLY ASKED QUESTIONS

	Are returns accepted and what is the procedure for returning a product?

	All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. If you intend to return an item, please contact us here, and let us know what item will be returned. Note: merchandise returned with missing items is not eligible for a refund. For your protection, we recommend that all returns be sent back via traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will determine the course of action; credit, repair or replacement. A 25% restocking fee may be applicable on any unused items.
	What shipping carriers do you use?

	Shipments are available via UPS (mostly used), Fedex and USPS and to addresses which are attended at all times during the business day. The Buyer is responsible for being available for delivery with payment ready. If a C.O.D. order is refused or unclaimed, the Buyer will be billed for the expenses incurred and agrees to reimburse us promptly upon billing.
	What kind of warranty lasers carry?

	We stand behind all products sold. All lasers carry a One year Limited Warranty, while accessories carry 90 days Limited Warranty. All warranty coverage starts from date of purchase by the ultimate customer. Proof of Purchase may be requested. We will determine if the item is in fact defective upon receipt and inspection, at no time can any item be replaced before the item in question is returned and inspected. If the item shows signs of misuse, abuse or failure to follow instructions it will not be accepted for warranty consideration. Items returned, that are being claimed as defective or damaged, WILL BE SUBJECT to a 25% restocking fee if they are found to be in working order. Please, make sure to read a manual.
	What type of payments do you accept?

	We accept Visa, MasterCard and Discover credit cards through PayPal payment processor. Also, if you are a member of PayPal, you can alternatively pay from your PayPal personal account.
	I ordered the item, but it's out of stock?

	At any given time, we strive to keep all items in its catalog in-stock for at once shipment, but a lot of times we have too many orders and are not available to ship out the product within reasonable time. In that case, depending on the customers needs, we can back-order an item or cancel an order. Most back-orders ship within three (3) weeks, although some take longer due to limited production of certain highly specialized products.